Client Satisfaction and Service
Watsonia RSL is a vibrant hub of community activity, and they recently redesigned their dining area with 32 lounge chairs by Strand Hospitality Furniture.
It’s quite often that a business owner may need a bit of help in getting the look and feel that really makes their space welcoming and inviting. We worked closely with BSPN Architecture to get the exact stain of walnut that would fit the venue perfectly.
Our process involves direct consultation with the client and their architects or interior designers, providing our additional expertise into the mix. We help to find or design furniture that fits the style of the venue and handles the wear and tear require. In the case of Watsonia RSL, we then ordered 32 beautiful, plush lounge chairs in a deep rich walnut as requested.
Delivery day came, and we found that 4 of the chair frames delivered to us did not match the others. As it was the suppliers mistake, we requested a fast turnaround from them. Our supplier quoted manufacturing and delivery by shipping of 10-12 weeks, which would have severely let down our client.
While some suppliers don’t worry if their timeline is out and may even under quote the time frame to you to get their quote over the line, that’s not great business. Being truthful and on time is important!
Our highest mission is to keep our clients extremely happy. In instances like this, it might mean going ‘above and beyond the call of duty’. So that’s what we did.
The only solution was to add to our costs, to pay for priority air freight so that Watsonia RSL would be fitted out on time.
Our faster turnaround added no extra cost to the client, and of course Matt from Watsonia RSL and Laurence from BSPN Architecture are extremely happy with our work.
Would we do this again if we need to?
Yes, of course, we would! If you’ve had an experience that was less than ideal, we would love to hear about your challenges, so that we can ensure our process handles them ahead of time.
Is this kind of dedication to customer service important? What do you think?
Related Tag: Commercial Cafe Furniture